The “x” in xRM represents the extension of CRM platforms far beyond Customer Relationship Management. The “x” can also be explained as an algebraic variable that can represent almost any relationship that a business needs to manage (Mathematic is my background 😊).

xRM Business uses the Microsoft Power Platform | Dynamics 365, which embodies the meaning of xRM definitions. Using the platform, we can build systems that can manage more than relationships with customers, it can manage employees, partners, suppliers, clients and just about anything else a business might wish to manage in a relational database.